Terms of Service

Services and Scope

VPNMove provides network acceleration subscriptions for cross-border access, with coverage across 90+ countries and 220+ routes, supporting Windows / macOS / iOS / Android / Linux. Users can manage subscriptions and obtain client software and connection details through the user panel. The routes currently available are those shown in the panel.

This service provides network connectivity; it does not provide accounts, content licenses or membership benefits for third-party websites. When accessing international websites, users must still follow the destination service's regional, account and usage rules. A route's location does not guarantee that third-party content will be available, and purchasing a subscription does not grant eligibility to use third-party services.

Account and Subscription Rules

No email address is required; registration requires only a username and password. Users should keep their account credentials and subscription links secure and not disclose or transfer them to others. If credentials are exposed or unusual or unauthorized use is detected, change the password promptly and describe the issue in a support ticket through the panel.

There is no limit on the number of devices connected at the same time, for the account holder's own devices. This does not permit account sharing. Renting, reselling or transferring an account or subscription link is prohibited, as is repackaging this service for others to use.

Monthly subscription traffic resets each month on the activation date. The price difference for a mid-term upgrade is converted into the remaining days. Data packages remain available until used and never expire. Before choosing, review the data allowance and billing method on the Plans page. A monthly subscription should not be treated as a data package with permanent validity.

Lawful Use Requirements

Users must comply with the laws and regulations of their location and any regions involved in their use of the service. The service must not be used for unlawful purposes, including fraud, data theft, intellectual property infringement, distributing illegal content or violating another person's privacy.

Using the service to conduct network attacks, malicious scanning, distribute malware, send spam or disrupt other users or third-party systems through automated abuse is prohibited. Users are responsible for activity under their accounts. Network connectivity does not replace users' responsibility to verify the content they access, their business activities and any required authorizations.

Availability and Scope of Responsibility

Connection performance depends on factors such as the local network, carrier routing, destination website status, device configuration and route maintenance. VPNMove does not guarantee a connection from every location or at all times, nor does it guarantee ongoing access to specific websites, fixed speeds or fixed latency.

If a connection issue occurs, check the local network, update the subscription and try another route. You can then submit details of the issue and relevant troubleshooting information through a user panel support ticket. Do not disclose your password or full subscription link in a ticket. Responsibility for issues caused by force majeure, third-party service changes or the user's own configuration will be determined under applicable law. These terms do not exclude liability that cannot legally be excluded.

Payments and Refunds

You may request a full refund for any reason within 60 days of your first payment. To apply, sign in to the user panel, submit a refund request through a support ticket and provide the relevant order details. You do not need to cite a connection issue or dissatisfaction with the service as the reason.

Payments are accepted via Alipay / WeChat Pay / USDT. Refund requests, order verification and processing updates are handled through support tickets. If the refund method needs to be confirmed, details will be provided in the ticket; no standard processing time is promised here. The full-refund commitment above does not require troubleshooting to be completed first. Requests made after this period and other statutory rights are handled under applicable law.

Account Termination and Changes to These Terms

For unlawful use, resale or account sharing, malicious disruption of the service, or risks to account security, VPNMove may restrict relevant connections, suspend an account or terminate it according to the level of risk. Users may explain the situation and raise an objection through a support ticket. Orders and refunds will continue to be handled under these terms and applicable law; account restrictions do not automatically waive related obligations.

Changes to these terms will be published on this page, and the date at the top will be updated. Significant changes to usage rights will be announced on the site. Changes will not retroactively reduce statutory rights already accrued or refund benefits expressly promised. If you have questions about the revised terms or disagree with future usage arrangements, stop using the service and contact us through a user panel support ticket.